FAQs

Browse our directory, select a sitter profile that fits your requirements, choose your date and time, and complete a secure booking online.

We conduct criminal record checks, reference verification, and review sitter experience to ensure they meet our safety standards.

Yes, you can modify or cancel your booking through your safesitter account up to 24 hours before the scheduled time.

We accept major credit cards processed securely through our payment partners to protect your information.

Our support team at safesitter is available Monday to Friday for any booking inquiries or assistance with your account.

Many of our sitters hold certifications in CPR and first aid, and their profiles indicate any specialized training they have completed.

Each sitter on safesitter completes a multi-step screening process including identity verification, personal reference checks, provincial criminal record searches and a video interview. We also confirm childcare experience and ensure at least two positive references before listing any candidate.

Absolutely. Verified parents leave detailed feedback on each sitter’s profile after every engagement. You can filter reviews by date, ratings and specific criteria like punctuality or activity suggestions.

Select your desired date and time slot, review available sitter profiles, then click “Book Now.” You’ll receive instant confirmation and secure payment processing through safesitter.club.

You may modify or cancel your booking up to 24 hours before the scheduled start time. Changes made within that window are free of charge. For last-minute issues, you can message your sitter directly through our secure chat.

Yes. All participating sitters maintain liability coverage that meets or exceeds provincial requirements for in-home childcare. This coverage is verified during the onboarding process.

Our support team is available via live chat on safesitter.club or by email 24/7. You can also call +1 (416) 164-2553 for assistance with bookings or technical questions.